When you order any full-size bottle from Helio, we let you try the fragrance first so you can decide whether you want to keep it. If you don’t want to keep it, you can return it for free and receive a full refund.
After placing an order, we’ll send you a full-size bottle as well as a free sample vial. Use the sample vial to try the fragrance on your skin before opening the full-size bottle. If you don’t like the scent, you can go to our Returns Center and submit a return for the unopened full-size bottle free-of-charge within 14 days of your original purchase.
You have 14 days from the purchase date to submit a return. Once the return is approved, you have another 3 days to return ship the item back to Helio.
As soon as we receive the returned item, we'll do a quick quality check. Presuming everything looks good, we'll issue your refund within 24 hours.
The sample vial is yours to keep. Otherwise, ship the items back in the same packaging you received them in. If you no longer have that packaging, you can use a standard shipping box so long as you ensure the full-size box is adequately protected with bubble wrap, packing peanuts or some other material.
If you have any additional questions, reach out at hello@helioscents.com
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