Girl wondering while holding a Chill White bottle
Girl raising Chill White bottle to her nose in curiosity
Girl happily smelling Chill White

Help + FAQ

If you have need assistance, let us know at hello@helioscents.com.

Top Questions

What does shipping cost?

Standard shipping is free. We currently do not offer expedited shipping.

What is your return policy?

You can return a product within 30 days of the original purchase of the product. To be eligible for a return, the product must be in its original sealed packaging and in pristine condition (unopened and unused). Original shipping charges are not refunded unless an exchange is requested. Please specify if you want to exchange the product returned or if you require a refund.

If I have any sort of problem, who should I contact?

You can contact us at hello@helioscents.com and we'll get right back to you.

Orders & Shipping

Where does Helio ship?

We ship to the 48 contiguous states in the United States. We are working on international shipping and hope to have it available soon.

When will I receive my order?

Once you place your order, processing takes 1 to 2 business days and then we ship it to you. Shipping takes between 3-8 business days depending on where you're located. (All Helio products ship out of California).

Is shipping free?

Standard shipping is free. We currently do not offer expedited shipping.

How can I track my order?

When your order ships, you will receive an shipment notification email that will include your tracking number.

Can I change or update my order?

If you want to make a change, email us at hello@helioscents.com as soon as possible and we'll do our best to accommodate your request.

Do you ship to a PO Box Address or military addresses?

No.

What forms of payment do you accept?

We accept all major credit cards (Mastercard, Visa, American Express and Discover) as well as Paypal.

When will my credit card be charged?

Your card will be charged when your order is accepted and processed.

Returns & Exchanges

What is your return policy?

You can return a product within 30 days of the original purchase of the product. To be eligible for a return, the product must be in its original sealed packaging and in pristine condition (unopened and unused). Original shipping charges are not refunded unless an exchange is requested. Please specify if you want to exchange the product returned or if you require a refund.

How do I notify you if I want to return or exchange an item?

If you are not entirely satisfied with your purchase, email us at hello@helioscents.com with your order number and specify the item(s) you want to exchange or return.

What happens if my order was damaged in transit?

Ugh. Sorry about that! If you receive a damaged item, email us at hello@helioscents.com with your order number and we'll make things right.

About Helio

Where is Helio located?

Helio is based out of Los Angeles.

What does "Helio" mean?

Helio is the Latin word for "sun". We were inspired to use this name from the concept of heliotropism, which is the phenomenon where certain plants bend towards the direction of the sun.

What makes Helio different than other perfume brands?

There's a few key differences. First, perfume is about changing how you smell. Our scents compliment your natural scent without ever overwhelming you. Second, perfume is also built from the outside-in - it basically begins with a marketing concept and then a perfumer figures out what chemicals can be used to communicate that concept in the form of a perfume. Helio takes the exact opposite approach. We begin with singular natural ingredients and then explore how we can turn those ingredients into a scent that feels "there" but also allows your skin to breathe.

How would you describe your style?

Our scents are simple, clean and light. And because of the high concentration of very pure natural ingredients, they also smell like something in the natural world. So if you want to smell like a cookie or a French courtesan, we're probably not for you.

Can I take the ring cap off the bottle?

No! The ring stays on.

Where are your products made?

Our scents are made in the USA and include ingredients distilled from all over the world.

How are your ingredients different than what's found in perfume?

We use more natural ingredients than most perfume. And we use natural ingredients produced with more modern methods that are extremely gentle and very precise (for example, supercritical extraction and molecular distillation). This ensures that our ingredients are very clean and light and allow your skin to breathe so you never feel like you're coated in anything.

Do you use synthetic molecules? If so, why?

We do. Many synthetic molecules such as Iso E Super and Hedione have an extremely good safety record and are necessary to make a scent smell modern because they help create a sense of space in a scent. Without these molecules, a scent would smell overly heavy and claustrophobic. Our unique skill is that we combine these molecules with extremely high purity natural ingredients to create a style that will compliment you but never overwehlm you.

I noticed some of your scents are not see-through but have some color to them. Why is this?

The color is due to the natural ingredients. Nature is not see-through and nature is not white. It comes in many, many colors and thus, so do our scents.

How to Wear

Are your fragrances gender specific?

All of our scents are gender free. So if you like a scent, you should wear it.

How long do your scents last?

It depends on a lot of things such as where you spray them, your body chemistry and the climate. But generally, we aim for 8 hours. Also keep in mind that scents evolve over time. Some ingredients like citruses will evaporate and be gone within a couple of hours whereas other ingredients such as cedar or vetiver will last much longer.

Where should I spray your fragrances?

Where do you want to spray them? Because really, it's up to you. Some people like the nape of the neck. Some like the front of the neck. Some like to spray it on their wrists. Some on their chest. People who want a scent to last longer may spray it on their hair or on their clothes. Again, it's up to you.

Clean + Ethical

Do you test on animals?

No, never. Our scents are 100% cruelty-free.

Are your scents vegan?

Yes. All of our scents are vegan.

Are your scents gluten-free?

Yep.

Do you use any ingredients that have sustainability problems?

No, we don't. And we actively work with our suppliers to keep up-to-date on the sustainability status of any ingredients we do use.

Do you use parabens or phthalates or sulfates or other irritants?

No. Our scents are free of irritants, allergens and other baddies found in perfume. You can see a list of some of the "dirty" ingredients that our scents do not contain in our "Nope" List.